Go to Downloads section in Brother website.
To do this, you need to open Printer Properties where you’ll find options on how to operate the printer such as configuring ports and hardware related customizations. Check that the printer is available to print RELATED: How to fix printer queue in Windows 10, 8, 7 3. Check your connectionĬonfigure your Brother printer if you want to use the network scanning tool, via the peer-to-peer network environment, because it works from a server computer, not client PCs. What you can do therefore is press a button on the printer and see if it will wake it up from sleep mode, then check whether the printer power cable is plugged in to a power outlet and all power switches are turned to ON.Ĭheck the LCD display if there are any error messages like paper jam, ink/toner empty, and if there’s a specific error message, troubleshoot to clear it. When you power on the Brother Printer, and find that the LCD display is blank, then it means it is either off or in sleep mode. Check that the machine is powered on and without errors Set the IP address on the scanner driverġ.Check the IP address of your Brother printer.Check the Brother printer’s scanner driver.Check that the printer is available to print.Check that the machine is powered on and without errors.FIX: Brother Printer won’t scan Windows 10 In this case, it is possible that the scanner driver’s network setting is incorrect, so we’ve listed some fixes you can apply when Brother Printer won’t scan in Windows 10.
However, not all manuals have troubleshooting steps that are exhaustive for each and every issue you may face, like when Brother Printer won’t scan if you’re using Windows 10 operating system. I exported a list of the services from Services.msc but I cannot figure out a way to attach a file and it's too long to paste into the body of this post.Home › Fix › FIX: Brother printer won’t scan on Windows 10īrother printers are known for their being reliable, desk friendly, space saving, and functional, as you can not only print, but also copy, scan or fax.īut like every other technology, it is possible to have a few problems here and there after a while of usage, depending on how you’ve handled the machine, which is why most if not all devices come with manuals. So one of the services I have running is blocking the printer communication but going through them one by one would take weeks. The only way I can get it to work wireless is when I boot my computer in diagnostic mode (through msconfig.exe) with only basic devices and services. When I turn off all anti-virus and windows firewall the problem persists. There is something on my machine that is blocking wireless communication to the printer. I have spent hours on the phone with Brother tech support and they say everything on the Brother side is working correctly. I can also scan when I have a wired connection to the printer. I keep getting the error message that says: I can print just fine but the scanner will not work.